HELP & FAQS
Globo Form Builder
HOW DO I KNOW MY ORDER IS CONFIRMED?
Once you’ve completed your purchase, we will send you an Order Confirmation email.
Please check your junk mail or spam folders if you can’t find it. Otherwise, via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.
CAN I AMEND MY ORDER?
Unfortunately, we are unable to cancel or amend orders once they have been placed.
You have 14 days to notify us of any issues with your order.
You can return your order once you have received it, please find further details in our Returns information.
HOW CAN I PAY?
We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Payand AliPay.
Please note AliPay is not available as a payment option for orders containing gift card.
Please note that if you select a different currency to shop on the GBP site, and select Paypal as your payment method, Paypal will charge you for the order in GBP, which you will see at Checkout and in your order confirmation.
IS IT SAFE TO BUY ONLINE?
At Missoma, we take online security very seriously. At no point do we store any financial information on our servers. Missoma employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.
VAT / TAX
Product prices on our US site exclude any UK or European taxes. US state tax is added to your order at Checkout depending on your shipping state.
Please note, you're currently browsing on our US site and can only ship to the addresses in the US.
WHO DO I CONTACT ABOUT MY INVOICE?
If you have any questions about your Invoice, pleaseContact Usquoting your order number. They will be more than happy to help answer any questions or resolve any problems.
SHIPPING
WHAT ARE SHIPPING COSTS AND TIMEFRAMES?
Please see our Shipping page for the most up to date information on delivery options for each region.
INTERNATIONAL ORDERS - SHIPPING COSTS AND TIMEFRAMES
We ship worldwide and prices are shown in your local currency when you select your shipping country.
Please visit our Shipping page for all international shipping costs and timeframes.
INTERNATIONAL ORDERS - CUSTOMS DUTY AND TAXES
Missoma cover duties and taxes on all US orders.
For UK, Europe and International shipping please change country.
RETURNS
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
WHAT IS YOUR RETURNS PROCESS?
Visit ourreturns pageto make a return or to read our terms & conditions.
PERSONALIZED ORDERS
DELIVERY
Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.
REFUNDS
Please note that any engraved pieces are non-returnable and non-refundable (unless faulty). To check on the status of an order, please Contact Us quoting your order number.
WARRANTY AND CARE
HOW TO CARE FOR YOUR JEWELRY
Always store your jewelry pieces individually, preferably in the soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewelry should be kept in a dark, cool and dry place.
All our Missoma sterling silver jewelry is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.
You can find further advice on how to care, store and clean your jewelry on our Materials and Care page.
2 months WARRANTY
We ship worldwide and prices are shown in your local currency when you select your shipping country.
Please visit our Shipping page for all international shipping costs and timeframes.
LOST AND STOLEN JEWELRY
We’re so sorry to hear your piece has gone missing. Unfortunately our two-year warranty doesn't cover loss or theft.
If your piece has been lost or stolen, we recommend getting in touch with your home, contents or travel insurance provider to make a claim.
Need help with your proof of purchase? Contact our Customer Care team today.
PRODUCT SIZING
HOW DO I FIND MY RING SIZE?
To find out your ring size, please visit our Ring Size Guide which has instructions on how to measure an existing ring or your finger.
Still cant find your fit? Speak to a member of our customer care team, who are always on hand to help.
HOW DO I FIND MY BRACELET SIZE?
To find out your bracelet size, please visit our Bracelet Size Guide which has instructions on how to measure your wrist.
Still cant find your fit? Speak to a member of our customer care team, who are always on hand to help.